Terms and Conditions

Founded in 2009 SASA Works, is an artist-led architecture and design practice. Creating soulful collections and spaces for the landscape of life

This page describes the legal terms and conditions on which we sell any of the pieces (Collections, Elementals and bespoke) as listed on our website www.sasaworks.co.uk. For Terms regarding the commissioning of Spaces do contact us at info@sasaworks.co.uk

The website is owned and operated by SASA Works operating under the trading name SASA Works Ltd. SASA Works, 7c, Argall Works, 7 Argall Ave, London E10 7QE. Tel 07504844537. Company No 06903778

Buying products on our website Please read these Terms and conditions before making any orders from our site. Before placing an order you will be asked to agree these Terms. If you are unhappy with any of these do contact us before making an order with us at info@sasaworks.co.uk. We must receive payment of the whole price for the goods that you order before an order is accepted. Once payment has been received we will confirm your order will be processed by sending you an email to the address that you provide. Our acceptance of your order brings into existence a legally binding contract between us and by placing an order you agree to the Terms and Conditions. All contracts are concluded in English.

Payments from orders SASA Works standard terms require full payment prior to dispatch of products. All orders require a 50% deposit prior to commencement of production, and payment of the balance prior to dispatch, collection or installation. Bespoke orders require a 10% design deposit prior to commencement of design work followed by and a further deposit of 40% prior to commencement of production, and payment of balance prior to dispatch, collection or installation.

Order placement An order is considered ‘placed’ on receipt of a deposit. Upon receipt of the deposit manufacture will commence. Deposits are non-refundable. By paying the deposit you agree to the invoice schedule as outlined in the invoice.

Prices and Duties/Tax SASA Works online store accepts payments in British Pounds Sterling. All prices are shown in GBP £ and are final for all customers. Pricing excludes shipping unless otherwise stated or agreed in writing. Quotations are valid for a period of 30 days unless otherwise stated. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Be aware that goods held at customs may delay delivery time and it will be your responsibility to pay the necessary charges to local authorities release the goods. Additional payment terms may be agreed in written contracts signed by both parties. We advise you to check these custom or import duties with a local customs office before placing an order as you shall not be entitled to cancel orders based on unforeseen duties or import charges.

Accuracy of Content We take care to ensure that the description and specification of products is correct. We cannot take any responsibility for any variation in colour caused by the browser software or computer that you use. Wood and metal as natural materials will have variations of colour in every light and space. This is part of its unique characteristics.

Cancellation of Orders Invoices already issued will not be void in the event of a cancellation. Once an order has been placed by means outlines above no cancellation of that order will be valid unless you receive written communication endorsing the cancelled order by us. Cancellation of orders can only be accepted in writing and may incur a cancellation fee up to 60% of the order value. Any deposits paid towards Bespoke orders will not be refunded and cancelations received by SASA Works after dispatch of the products will not be accepted.

Lead Times The ‘lead time’ is defined as the number of weeks or days from the order balance/deposit paid to the dispatch. Most of SASA Works pieces are made to order and are subject to the below lead times: Collection pieces: Furniture and Lights 8-12 weeks. Elementals and bespoke pieces: 8 -16 weeks

Some stock of certain pieces may be available do contact us to find out more. All bespoke orders will require additional ‘design time’, excluded from the production lead time.

Reduction of lead times On occasion the lead time on a Bespoke order may be reduced due to a particular requirement. This will incur an expediting fee calculated at 5% of the Invoice value per week.

Installation Installation is only provided where explicitly agreed and noted in the Invoice. Be in touch directly if this service is something that you require. Unless otherwise stated installation excludes any alterations to the building fabric to accommodate the pieces furniture. Any necessary protection of the surroundings shall be the responsibility of the client or additional contractors managed by the client. SASA Works will not be liable for damages caused by failure to protect the surrounding finishes. SASA Works will not be liable for delays to the installation schedule or damage to the product caused by any third parties or the client during the installation period. Upon completion of the installation, the client or a representative of the client shall thoroughly inspect the product with a representative from SASA Works to ensure the installed goods meet the terms of our contract. SASA Works will not be liable for any faults in the product occurred after this inspection has been carried out. SASA Works must be notified of any required correction to the product within 7 days of completion of installation. Unless otherwise agreed, SASA Works is responsible for a single round of corrections. Additional corrections required thereafter shall incur an additional fee related to the amount of labour, transport and material costs this will require.

Warranty SASA Works offers a 5-year warranty covering attested defects of manufacture and provided the buyer has been compliant with the agreed terms of supply including payment. The Invoice provided to the client is the warranty guarantee, and the warranty starts from the point of delivery. The client is responsible for retaining the Invoice and Proof of Delivery for the duration of the warranty period for SASA Works to confirm the goods are within the agreed warranty period. Any modifications imparted onto the product by the client or a third party will automatically void the standard warranty.

Artisan Variations The artisan techniques used in making our pieces from wood, metal, stone and a range of found materials create truly unique pieces. Part of this uniqueness may feature characteristics of hand-crafted manufacturing (i.e., variations). These variations are the beauty of the pieces and we hope a reason why you chose to welcome them into your life. Every effort is made to ensure colour and finishes match throughout the editions made and shown on the website ; however, SASA Works cannot guarantee exact colour and finish match for any product manufactured in wood or metal. Digital and physical material swatches available for reference only. Whilst every effort is made to ensure accurate representation of product colours, finishes, and dimensions the unique character of each piece will be subject to artisan variations.

Suitable use Our pieces unless specified separately are not suitable for outdoor use. Durability and mechanical strength of materials, joints and fixings may be compromised at clients own risk if the product is placed within an unsuitable environment, is misused, or the provided care and maintenance instructions are not followed. SASA Works will not be liable for the wrong use of a product once delivered to the client unless its purpose has been agreed in writing and is noted in the Invoice.

Third-part components Any components used within our goods manufactured with third parties are not the explicit responsibility of SASA Works. Any fault in these is the responsibility of their manufacturer, and SASA Works is not liable for any fault this may cause to our goods. The manufacturer shall be contacted for financial compensation and requests for replacement parts. Some examples of third-party components which could be at fault, light switches, lighting fixtures, cables, LED Drivers, screws etc.

Copyright All the designs shown by SASA Works are protected under copyright law. SASA Works has the property right to manufacture and sell these products and holds the exclusive manufacturing and distribution right worldwide.

Applicable Law The agreements regulated by these Terms & Conditions shall be governed by laws of the United Kingdom and the customer agrees to submit to the exclusive jurisdiction of the UK and Wales courts.

Disclaimer Following a client’s purchase order by email or mail, only receipt of an SASA Works invoice constitutes a contract to supply. Any discrepancies must be notified within 3 working days of the receipt of the Invoice. SASA Works reserves the right to cancel any order if the customer has breached one or more of the Terms & Conditions or has been subject to any insolvency procedure or if any amounts owed by the customer to us become overdue or if unforeseen events arise that materially impact SASA Works ability to execute the order as agreed with the customer. (e.g., unexpected fluctuations in raw material availability, staff shortage due to illness) All lead times provided by us are estimates only, SASA Works will do its utmost to meet delivery dates, we shall not be under any liability whatsoever for delay in estimates delivery times or failure to deliver for any cause, or from any loss or damages that arise. SASA Works reserves the right to charge storage fees 14 days from the time a product has been ready for dispatch or collection or the confirmed dispatch or collection date on the order, whatever is later. In case customers cannot inspect goods immediately at receipt “received with reserve” must be recorded on all accompanying shipment documentation or we must be notified in writing on the day of delivery. The client must make every effort to inspect goods within 48 hours of receipt, SASA Works reserves the right to refuse any claims from inspections undertaken after said time frame. SASA Works will not be liable for any damages in the event that the customer has not complied with directions provided concerning the assembly of a product or any damages arising from misuse or lack of maintenance and care of the delivered goods. SASA Works will not accept or pay any invoice sent by third parties for repair of defective goods.

Returns We hope you love your piece by SASA Works and through the process of selecting or commissioning your piece that you will be happy with the work. Each piece is made uniquely and quality is very important to us. We do not accept returns on any custom made orders.

We take special care to crate and pack our work in a way which prevents any damage in transit. Upon delivery of your goods, it is your responsibility to inspect each item and any damaged goods should not be signed for. Should your product not arrive in perfect condition please contact us within 48 hours with a photograph of the item and a member of the team will advise on the best solution including return or repair options. After this time SASA Works cannot be held responsible for goods that are no longer in our care.

Any potential claims associated with shipping damage must be notified to the carrier in writing by recording damage details on the accompanying shipment documentation confirmed by the carrier’s signature. Any agreed returns will only be accepted if products are returned in original packaging and unused.

We only replace items which are damaged. We use high-quality woods with beautiful variations in grain, colour, knots and other character markings. We do not accept returns or refunds based on natural variations in our material.

Wood is natural material which can change across its dimension depending on moisture, as a result of changing temperatures and humidity. We work with wood which has been dried to the correct moisture content but sometimes warpage, shrinkage and dimensions changes can still occur, especially when the furniture is shipped to climates different to that in which it was made. We cannot accept returns based on climatic differences; addressing issues of moisture will usually resolve the issue.

We are happy to provide a refund or exchange for goods still in their original packaging and a fully re-saleable condition within 14 days. This applies if you’re unsatisfied with the product you’ve purchased or if you’ve simply changed your mind. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return an item please notify us in writing, either by email or post to SASA Works Ltd. We will do our best to respond within 48 hours to confirm your refund. Any item not in its original condition, damaged or returned more than 30 days after delivery will only qualify for a partial refund.

If you request a refund which is approved we will credit the cost of your item excluding the cost of delivery.